Working Up a Storm by Jeanne M. Plas and Kathleen V. Hoover-Dempsey

Working Up a Storm

Anger, Anxiety, Joy and Tears on the Job

by Jeanne M. Plas and Kathleen V. Hoover-Dempsey

W. W. Norton & Company, 1988, [First Edition], ISBN 0393026124, hardcover, dustjacket

Very Good Condition, a little edge and shelf wear, a little rubbing and bumping to edges and corners, a little foxing, spotting and markings to covers and endpapers, previous owners inscription in pencil on front endpaper, dustjacket shows a little edge and shelf wear with a little crumpling, rubbing, bumping and creasing, a little discolouration to reverse dustjacket (see photographs)

“We all experience strong emotions on the job – our own or those of someone else.  But few people know how to handle these feelings. In this ground-breaking book, based on research reported in the Wall Street Journal that made national headlines, you will learn how to
Express anger more productively
make anxiety work for you rather than against you
convey appreciation in ways that count
Cope with tears when they threaten to close off your channels of communication (80 percent of today’s working women admit to crying at work – and 50 percent of working me as well!)
It is the entire range of emotions – from anger and fear to caring and triumph – that vitalize our work.  Through illuminating stories drawn from hundreds of interviews with people in a wide range of occupations, the authors illustrate the characteristic styles we use in expressing our own emotions and in responding to those of others.  And they offer clear strategies for changing an emotional style when it is not proving effective.
This is a book for all working people – women and men – who have been concerned about anger, held back by anxiety, embarrassed at receiving praise, or alarmed when tears threaten.  While there is no “perfect” emotional response, we can locate the source of negative feelings and – with the step-by-step practical advice offered in this important book – enhance personal satisfaction and effectiveness on the job in a way that’s right for each of us.”